Feasibility of Online Counselling in the Present Days

Online counselling, also known as teletherapy or telecounseling, has become increasingly feasible and popular in recent years. Here are some reasons why online counselling is feasible;

1. Accessibility: Online counselling eliminates geographical barriers, allowing individuals to access counselling services from anywhere with an internet connection. This is particularly beneficial for people living in rural or remote areas where traditional counselling services may not be readily available

2.  Convenience: Online counselling offers greater flexibility in scheduling sessions, as clients can arrange appointments that fit their busy lifestyles. It also eliminates the need for travel time, making it more convenient for individuals with hectic schedules or mobility issues.

3. Anonymity and Privacy: Some people may feel more comfortable discussing sensitive or personal issues in an online setting, where they have a greater sense of anonymity and privacy compared to face-to-face counselling sessions.

4. Variety of Communication Channels: Online counselling can be conducted through various communication channels, including video calls, phone calls, instant messaging, and email. This allows clients to choose the method that best suits their preferences and comfort levels.

5. Technological Advancements: Advances in technology have made online counselling platforms more secure, reliable, and user-friendly. Encryption and other security measures help ensure the confidentiality and safety of client information transmitted over the internet.

6. Research Support: A growing body of research supports the effectiveness of online counselling for various mental health concerns, including depression, anxiety, and post-traumatic stress disorder (PTSD). Studies have found that online counselling can be as effective as traditional face-to-face therapy in many cases.


However, it’s essential to recognize that online counselling may not be suitable for everyone or every situation. Factors such as the severity of the client’s mental health issues, their technological literacy, and their access to a stable internet connection can impact the feasibility and effectiveness of online counselling. Additionally, certain therapeutic modalities or treatment approaches may be better suited for in-person sessions. 

While online counselling offers many benefits, there are also some drawbacks to consider:

1. Lack of Nonverbal Cues: In traditional face-to-face counselling, therapists can observe clients’ nonverbal cues, such as body language and facial expressions, which can provide valuable insights into their emotions and reactions. Online counselling may lack some of these cues, making it more challenging for therapists to fully understand their clients’ experiences.

2. Technical Issues: Technical problems such as poor internet connection, audio/video glitches, or platform malfunctions can disrupt online counselling sessions, leading to frustration and potential loss of therapeutic momentum. These issues may also compromise the confidentiality and privacy of sessions.

3. Limited Accessibility for Some Populations: Not everyone has access to the necessary technology or internet connectivity required for online counselling. This can particularly affect individuals living in rural or remote areas, older adults who may be less tech-savvy, and those with disabilities that hinder their ability to use online platforms effectively.

4. Security and Privacy Concerns: Transmitting sensitive personal information over the Internet carries inherent security and privacy risks. While reputable online counselling platforms employ encryption and other security measures to protect client data, there is always a potential for breaches or unauthorized access.

5. Inability to Provide Crisis Intervention: Online counselling may not be suitable for individuals experiencing severe mental health crises or emergencies, as it may lack the immediacy and hands-on intervention available in traditional face-to-face settings. Clients in crisis may require immediate assistance or intervention beyond what online counselling can provide.

6. Ethical and Legal Considerations: Online counselling raises various ethical and legal considerations, such as licensure requirements, informed consent procedures, and boundaries in electronic communication. Therapists must adhere to professional standards and guidelines to ensure the ethical delivery of online counselling services.

Despite these drawbacks, many individuals can still benefit from online counselling, especially when it is delivered by qualified and experienced professionals who take steps to address these challenges effectively. Both clients and therapists need to weigh the advantages and disadvantages of online counselling carefully and make informed decisions based on their unique needs and circumstances.

Overall, while online counselling has many advantages and is increasingly feasible, it’s essential for both clients and counsellors to carefully consider their unique needs and circumstances when deciding whether it’s the right option for them.

For Online Counselling Registration ; https://eyemates.in/counselling

Shiju John Chollampel, 
Eyemates – The Social Development Consultancy, 
Uzhavoor, Kottayam, Kerala, India.

This article is published by Eyemates, the Social Development Consultant, and offers several social work activitiesContact us for more details.

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